Role overview
JOB SUMMARY:
We are looking for a vibrant and professional Receptionist to be the face of our luxury spa. You will manage daily operations, facilitate seamless client interactions, and drive our digital presence through consistent social media content creation.
RESPONSIBILITIES:
- Welcome clients, offer refreshments, and manage service flow.
- Manage the appointment calendar to prevent double bookings.
- Answer calls, WhatsApp, and IG DMs to convert inquiries into bookings.
- Handle POS transactions, issue receipts, and prepare daily sales reports.
- Maintain client databases and ensure records remain confidential.
- Upsell spa packages and retail products to clients.
- Keep the reception area, lounge, and restrooms spotless and pleasant.
- Manage staff attendance logs and provide general support to management.
- Handle client complaints calmly and escalate issues as necessary.
- Create daily reels, stories, and social media content to grow our online brand.
BENEFITS:
- Sales bonuses
- End of the year package
Requirements
- Minimum of OND
- Must possess a beautiful, presentable, and well-groomed luxury image
- Computer literate (Ability to operate POS, edit using Canva/CapCut is an advantage)
- Social media savvy (IG, TikTok, reels)
- Well-spoken with fluent English and confidence on camera
-Matured
- Must reside close to Iyana-Ipaja