Role overview
JOB SUMMARY:
Our client is seeking a dynamic Virtual Assistant/E‑commerce Manager to support day‑to‑day operations, manage online store activities, and drive social media engagement. The role blends administrative support with digital marketing and website maintenance to enhance the company’s online presence.
RESPONSIBILITIES:
- Provide administrative assistance including email handling, scheduling and document management.
- Manage product listings, inventory updates and order processing on e‑commerce platforms.
- Create, schedule and monitor social media content across Facebook, Instagram and Twitter.
- Update and maintain website content, troubleshoot minor technical issues and liaise with developers.
- Coordinate with suppliers and logistics partners to ensure timely delivery of orders.
- Analyse sales and traffic data to recommend improvements in marketing and product strategy.
- Respond to customer inquiries via chat, email and social media channels in a timely manner.
- Prepare weekly performance reports for management review.
Requirements
- Proven experience (0‑2 years) in virtual assistance, e‑commerce or digital marketing.
- Strong written and verbal communication skills.
- Proficiency with e‑commerce platforms (e.g., Shopify, WooCommerce) and social media management tools.
- Basic knowledge of website content and management systems
- Ability to multitask, prioritize tasks and meet deadlines.
- Excellent problem‑solving skills and attention to detail.